1. Shipping Information

Order Processing

• Orders typically ship within 1–2 business days.
• Lead times may vary during periods of high initial demand or as we ramp up production capacity for new product launches.
• You will receive a confirmation email with tracking once your order ships.

Shipping Methods

We offer free shipping on all orders within the continental U.S.

Depending on your location, we may ship using:

• UPS
• USPS
• FedEx
• SpeeDee Delivery (for Midwest destinations)

We choose carriers based on speed, reliability, and your region.

Delivery Times

Most orders arrive within:

• 2–5 business days within the continental U.S.
• Rural or remote areas may take slightly longer.

Once a package is handed to the carrier, transit times are outside our control.

Lost or Delayed Packages

If your package is delayed, lost, or marked delivered but not received:

• Contact the carrier first for the fastest resolution
• Then reach out to us at support@staybulltools.com if you need help

We’ll assist however we can, but carriers control final delivery.

2. Returns & Exchanges

We stand behind the quality of every STAYBULL TOOLS® product. If something isn’t right, we’ll work with you to make it right — within the guidelines below.

Return Eligibility

To qualify for a return:

• Item must be unused, undamaged, and in original condition
• Returns must be initiated within 30 days of delivery
• Proof of purchase is required

Used or damaged items cannot be returned unless there is a manufacturing defect.

Non‑Returnable Items

For safety and quality control reasons, we cannot accept returns on:

• Items that show signs of use
• Items damaged due to misuse, improper setup, or jobsite conditions
• Replacement traction pads or consumable components
• Clearance or final‑sale items (if applicable)

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective
• We recommend using a trackable shipping method

Refunds

Once your return is received and inspected:

• Approved refunds are issued to your original payment method
• Processing typically takes 3–5 business days
• Shipping charges are non‑refundable

Exchanges

If you need to exchange an item:

• Contact us at support@staybulltools.com
• We’ll help determine the best solution based on your situation

3. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us within 7 days of delivery
• Include photos of the issue and packaging
• We’ll repair, replace, or refund as appropriate

Damage caused by misuse, improper ladder setup, unsafe jobsite conditions, or failure to follow Safety & Usage Guidelines is not covered.

4. Order Changes & Cancellations

If you need to change or cancel an order:

• Contact us immediately at support@staybulltools.com
• Orders that have already shipped cannot be changed or canceled

We’ll do our best to help, but fast processing means changes aren’t always possible.

5. Questions or Support

We’re here to help.

For shipping questions, returns, or product support, contact:

support@staybulltools.com

We respond as quickly as possible — usually within one business day.